Iceland: Frequently asked questions

The first step is to make sure your credit card provider allows you to make payments in Canadian Dollars (CAD) or American Dollars (USD) if you have selected.

In some cases, your credit card company would need to pre-authorize the transaction for you before you can process the transaction online.

If you are still having problems booking through Arctic Adventures website www.adventures.is then please contact our Customer Care Team

This is a great question. We ask all participants to be ready from the start of the pickup time indicated. This is because you may well be the first pick up of the day. Please be at your assigned location at the start time that you chose when booking the tour.

Here you should wait for your guide.

Have your email and phone number listed with us so we can contact you if we run into any trouble finding you.

View our pick-up locations in Reykjavík.

Before and during activities on the multi-day tours consumption of alcohol is prohibited. If we suspect that a participant is intoxicated, we will prohibit them from joining the activity.

After the activities of the day are finished, you are welcome to have a drink and relax.

Yes, we offer a number of family-friendly tours and activities. Langjökull Ice Cave is a magical experience, the tour has no minimum age and is a wonderful option for the whole family. Whale Watching with our partner company Elding has been a favourite with families traveling with young children, these guys have a great success rate in seeing whales (upwards of 98% in the summertime).

Another option would be the Landmannalaugar Safari on this tour you get to explore parts of the Icelandic highlands and bathe in natural hot springs. Most of our jeep tours are also suitable for children over the age of 6 years old. If you would like a nice and relaxing experience we would also recommend the Golden Circle & Secret Lagoon tour.

Your safety is our number one priority! Keeping this in mind, Arctic Adventures reserves the right to adjust the itinerary and/or take different routes depending on conditions. Please read more information in our cancellation policy.

Yes, there is a specially trained and certified guide on each of our tours. The only exception to this is for our self-drive tours.

All of our tours are guided in English.

No, for all your questions and concerns you would need to contact our customer service.

The standard in Iceland is 230V and 50Hz and we use F-type power sockets and plugs, so you might have to bring an adaptor if you are visiting from UK, USA, Canada or other countries using a different voltage, Hz or plugs.

Our tours are split into four different categories that help participants to understand what to expect from the tour. The categories are Easy, Moderate, Challenging and Demanding. Each tour is rated making it easier to find tours that suit you.

For further information about the difficulty ratings and descriptions.

We’ve partnered with the Kolviður Fund in a new carbon offsetting program, which passengers can select to participate in at the time of booking.

The Kolviður Fund is the oldest, most respected carbon offsetting program in Iceland. With your support, one tree will be planted in special Kolviður forests in Iceland to carbon offset your tour with us.

Kolviður forests are strategically planted to absorb the maximum amount of CO2 and the forests are protected for a minimum of 60 years. During their lifetime the trees absorb carbon and store it in their root system, trunk, and branches. Trees also prevent soil erosion and maintain storage of carbon in the soil.