General FAQ

How do I book and what information do you need from me?

 There are a few different ways you can book our trips. First of all, you can book almost all our trips right here on our website. There is a booking window on each trip page and we do recommend that you book and pay for your trip there with some time to spare as we keep our groups small and frequently sell out. If the trip you would like to book is not bookable online then you can call us directly at our office, the phone number is 00354 562 7000. Another way is to send us an e-mail with an inquiry, our e-mail address isinfo@adventures.is. What we need to have is your name, how many people are in your party, where you are staying and some way of contacting you either an e-mail or a phone number.

How do I pay?

There are three ways in which you can pay for the trips that you book with us.

1. You can pay through the internet, through our booking website. This is by far the easiest, safest and fastest way to reserve and pay for your adventure. If you choose this way then you will receive a voucher via e-mail which you will need to print and bring along on your trips. If you are going on a multi day trip then you will receive one voucher for all of the trips via e-mail and we will make you separate vouchers for each of your trips, which will be waiting your arrival in Iceland at our office at Laugavegur 11.  

2. You can pay via phone, the phone number is +354 562 7000. If you choose to pay through phone then your vouchers will be waiting for you when you come to Iceland, either at our office at Laugavegur 11 or at your hotel.

3. Sometimes you can pay when you arrive to start your trip, but this is only possible in special circumstance.

Please Note: However you pay, you will always get a voucher: REMEMBER TO BRING YOUR VOUCHER ALONG FOR YOUR TRIP!

 

Where is you Reykjavík office located and when is it open?

Our office is at Laugavegur 11, the main shopping street in Reykjavík. There you can get all the information that you need, be it about the trips that you want to go to or just general information about Reykjavík. You can also book and pay for various day trips. We are open everyday from 8:00 to 22:00, all year round.

 

What currency do you accept?

We only accept the Icelandic króna. Our website presents prices is ISK and in EURO, the EURO price is obtained by converting it with the currency exchange rate of the Icelandic Federal Bank. If you would like to calculate the price of our tours in some other currency you can do so here.

 

What is the Golden Circle?

The Golden Circle is a name for the very popular sight seeing route that connects Reykjavík with Þingvellir National Park, Geysir Hot Springs and Gullfoss Waterfall. We offer several Golden Circle trips that combine sightseeing with some of our adventure tours. Check out the Golden Grand Slam (which includes river rafting), the Golden Glacier Ride (which includes a snowmobile trip on Langjökull) and the U-Drive Golden (which includes river rafting and a super jeep self drive trip).

 

Do you do private departures?

Yes, we arrange private departures on the Hvítá River, please contact our office for further information: Info@adventures.is

How far is Drumbó Base Camp from Reykjavík?

98 kilometers in South Iceland.

 

How far is Hafgrímsstaðir Base Camp from Reykjavík?

350 kilometers in North Iceland.

 

How far is Skaftafell and the Glacier Guides sales office from Reykjavík?

330 kilometers on the Icleand South Coast.

 

How do Arctic Adventures, Arctic Rafting, the Glacier Guides and Reykjavík Backpackers connect?

We are one family of companies that work together and share facilities (f.ex. we all have the same office in Reykjavík). We also share guides, vehicles and equipment in order to run an organized and professional operation. All of these companies are run by guides and adventures and owned by guides and adventurers.

 

How long have you been in business?

We have been in rafting on the Hvítá river since 1983 which makes us one of the longest running rafting operations in Europe. Since the late 1990s we have been adding more and more activities to our selection. So we are NOT a travel agency, we are an adventure operator, owned by guides and world travelers and run by guides and adventurers.

 

Can I drink alcohol before or during your tours?

No, absolutely not. The consumption of alcohol makes you more prone to hypothermia and makes you to unpredictable mistakes (as you probably know...). It is therefore strictly prohibited, if we suspect that participants are intoxicated we will prohibit them from joining the tour.

When can I bring my camera along?

On all our trips that are NOT waterbased you can bring you camera along, and you should definitely bring one since Iceland is positively full of amazing, scenic views!

 

 

Do I need an insurance before going on one of your trips?

We recommend that you have personal health insurance coverage when participating in adventure activities in Iceland, we actually recommend that when ever and where ever you travel you take out a good travel insurance... as world travelers our selves it has saved us money and aggravation many times.

 

What is a safety briefing?

Before puting on the river or starting any of our trips, rafting participants will receive a safety briefing highlighting the safe and proper use of equipment, the role of guides and safety kayakers (where applicable) on the river, and the significant risks and hazards involved in their particular trip. It will also cover potentially forseeable scenerios that may arise and explain how participants should react in such circumstances. Our guides will also outline their expectations of participants on the river (i.e. active participation in paddling and following commands, listening to the instructions of the guides and safety kayakers, etc.), and address any specific questions or concerns that may arise during this time. 

Any medical conditions or personal health concerns that may jeopardize your well-being or affect your ability to meet the physical demands of rafting must be clearly communicated to the trip leader upon arrival at our rafting base. Any medications you may require for minor medical conditions (asthma inhalers, etc.), should be kept on your person and brought with you on the trip. It is important that you notify your guide about such medications and their whereabouts before setting off on the river.

 

If I am travelling solo, can I book a trip or is there always a minimum of 2 people?

There is a minimum of 2 people for most of our trips, we usually run the trips on the guaranteed departure dates. If you are interested in some trips and are travelling solo we can put you on waiting list and contact you if more people book the trip.

Rafting Glacier Hiking Snorkeling Caving Sea Kayaking Canoeing Hiking Diving ATV / Quads Snow Scooter Super Jeeps Ice Climbing Horse Riding Whale Watching Sightseeing Mountain Biking Incentive Skiing

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Opening Hours

Reykjavik City Center Office

08:00 - 22:00

Contact Info

Arctic Adventures
Laugavegur 11
101 Reykjavik
Iceland
+354 562-7000
info@adventures.is 

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