How do I book and what information do you need from
me?
There are three ways in which you can pay for the trips that you book
with us.
1. You can pay through the internet, through our booking website. This
is by far the easiest, safest and fastest way to reserve and pay for
your adventure. If you choose this way then you will receive a voucher
via e-mail which you will need to print and bring along on your trips.
If you are going on a multi day trip then you will receive one voucher
for all of the trips via e-mail and we will make you separate vouchers
for each of your trips, which will be waiting your arrival in Iceland at
our office at Laugavegur 11.
2. You can pay via phone, the phone number is +354 562 7000. If you
choose to pay through phone then your vouchers will be waiting for you
when you come to Iceland, either at our office at Laugavegur 11 or at
your hotel.
3. Sometimes you can pay when you arrive to start your trip, but this is
only possible in special circumstance.
Please Note: However you pay, you will always get a voucher:
REMEMBER TO BRING YOUR VOUCHER ALONG FOR YOUR TRIP!
How much notice do I need for my booking?
We recommend that you book your trip with at least 2 days notice, but if
you intend to visit Iceland in the summer season we recommend you book
with as much notice as you can since our trips are very popular and they
frequently sell out in high season.
What currency do you accept?
We only accept the Icelandic króna. Our website
presents prices is ISK and in EURO, the EURO price is obtained by
converting it with the currency exchange rate of the Icelandic Federal
Bank. If you would like to calculate the price of our tours in some
other currency you can do so here.
Do you do private departures?
Yes we arrange private trips and custom make super
jeep tours all the time. Just contact our office and start the planning!
You can email us here.
Where is your Reykjavík Office located and when are
you open?
Our office is at Laugavegur 11, the main shopping
street in Reykjavík. There you can get all the information that you
need, be it about the trips that you want to go to or just general
information about Reykjavík. You can also book and pay for various day
trips. Over the summer season (June-August) we are open from 08:00-21:00
Monday-Saturday and 10:00-18:00 on Sundays. All other times of year we
are open 10:00-18:00 Mondays-Fridays, 11:00-16:00 Saturdays and closed
on Sundays. But you can reach on our emergency cell phone line:
+354-898-0410.
Do I need a insurance before going on one of your
trips?
We recommend that you have personal health
insurance coverage when participating in adventure activities in
Iceland, we actually recommend that when ever and where ever you travel
you take out a good travel insurance..as world travelers our selves it
has saved us money and aggravation many times..
What is the Golden Circle?
The Golden Circle is a name for the very popular
sight seeing route that connects Reykjavík with Þingvellir National
Park, Geysir Hot Springs and Gullfoss Waterfall. We offer several Golden
Circle trips that combine sightseeing with some of our adventure tours.
Check out the Golden Grand Slam (which includes river rafting), the
Golden Glacier Ride (which includes a snowmobile trip on Langjökull),
the Treasure Island ( and the U-Drive Golden (which includes river
rafting and a super jeep self drive trip).
How do Arctic Adventures, Arctic Rafting, the
Glacier Guides, the Cintamani Center and Reykjavík Backpackers connect?
We are one family of companies that work together
and share facilities (f.ex. we all have the same office in Reykjavík).
We also share guides, vehicles and equipment in order to run an
organized and professional operation. All of these companies are run by
guides and adventures and owned by guides and adventurers.
How long have you been in business?
We have been in rafting on the Hvítá river since
1983 which makes us one of the longest running rafting operations in
Europe. Since the late 1990s we have been adding more and more
activities to our selection. So we are NOT a travel agency, we are an
adventure operator, owned by guides and world travelers and run by
guides and adventurers.
What is the minimum age for a participant on a your
tours?
Each one of our tours have unique characteristics
and different age limits, how ever you can generally assume that kids 10
years and older, with shoe size 35 EURO or larger can participate in
our tours more easy going tours. On demanding tours we generally have a
age limit of 18 years. On motorized activity tours participants that
want to drive (f.ex. snowmobiles) you will need to be at least 17 years
old and hold a valid driving license. Younger kids and those that would
not like to drive can in most cases sit at the back of the quad or
snowmobile. If you are going on a U-Drive Self Drive Super Jeep tour
then all drivers have to be 25 years old.
Can I drink alcohol before or during your tours?
No absolutely not. The consumption of alcohol makes
you more prone to hypothermia and makes you to unpredictable mistakes
(as you probably know : ). It is therefore strictly prohibited, if we
suspect that participants are intoxicated we will prohibit them from
joining the tour.
What do I have to bring with me for my tour?
Each tour is different and you will need to bring
different things. How ever there are certain things that you always have
to bring with you. Remember this is ICEland and for you to have a
pleasant experience here in the High North it is vital that you bring
good outdoor clothing. No one should come to Iceland (it does no matter
if you are coming in summer or winter) with out a good water and wind
proof jacket and pants, good, sturdy, waterproof hiking shoes, a warm
hat that breaks the wind, good warm gloves, good warm woolen or other
thermal undergarments. Also if you are visiting Iceland in the winter
time it is good to bring a down jacket and ski pants. In Iceland there
is no such thing a bad weather, just bad equipment and not the right
clothing.
When can I bring my camera along?
On all our trips that are NOT water based you can
bring you camera along, and you should definitely bring one since
Iceland is positively full of amazing, scenic views!
Here is short briefing on safety and insurance:
Ensuring the safety of all our participants is our
first and foremost priority. However, due to the nature of outdoor and
adventure activities, we are subject to the same environmental risks as
in any wild natural environment. Should you wish to participate in one
of our trips, we ask you to be prepared to sign a contract with us
stipulating that you are fit to participate in such activities and
assume all risks inherent in doing so.
If I am travelling solo, can I book a trip or is
there always a minimum of 2 people?
There is a minimum of 2 people for most of our
trips, we usually run the trips on the guaranteed departure dates. If
you are interested in some trips and are traveling alone we can put you
on waiting list and contact you if more people book the trip. Also in
many cases, especially in summer time we already have a booking and you
can join that group.