10% of the price of your tour in non refundable, this percentage reflects our cost of booking & preparing your tour.
If you cancel your day trip with more then one weeks (7 days) notice you will be refunded 90%. If you cancel your day trip with less then seven days before your departure and you will be refunded 70%. If you cancel your day trip with less then two day notice (48 hours) there is no refund for your tour. If you cancel your multi day adventure tour or trek, including incentive trips, with more then four weeks (28 days) notice you will be refunded 90%. If you cancel such trips with less then four weeks before your departure and you will be refunded 50%. Cancel such trips with less then two day (48 hours) and there is no refund for your tour. The final number of participants given 48 hours before any trip is undertaken is the number of participants you will have to pay for and hence absolutely no refunds are made for cancelations made 48 hours before a trip.
A few words about the weather and conditions:
All adventure trips and outdoor activities are weather and condition depended and we reserve the right to change your itinerary or cancel your trip with your safety in mind. Please keep in mind that Iceland is and will always be Iceland, the weather changes fast on our northern island and with it conditions change. Our guides are specially trained to deal with changing conditions and their number one priority is to make decisions with your safety in mind. Please be aware of this respect your guides authority to so. This is especially valid for winter travel in Iceland, our summer trips, operated from June through August, are rarely adversely affected by harsh weather. If we are forced to cancel your trip due to factors outside of our control before it starts you will receive a 100% refund. If we are forced to change your itinerary at some point during your trip you may or may not be partly refunded for your tour, this depends on what trip you are on and at what stages that trip is. This refund is rarely more then 50% since in most cases the majority of our operating costs have already been realized after your trip starts.
A few words about "assumed risk" and outdoor activities:
Guests/Clients are advised that all activities are undertaken entirely at their own risk and they must behave in a fit and proper manner at all times in accordance with Arctic Adventures, Arctic Rafting, the Glacier Guides or their partners guidelines and must take proper responsibility for their own safety. All adventure tours and outdoor activities carry an inherent risks and Arctic Adventures or its partners do not assume any responsibility for accidents that are caused by its customers or can be traced to there own actions or are caused by factors outside of human control (Force majeure). By checking the “Agree” box and with the purchase of your trip you agree to these conditions, understand its implications and accept responsibility for your participation in your tour. Depending on your chosen trip you may be requested to sign an additional liability release on location prior to certain excursions.
A few words about travel insurance:
As with any and all world travel, we recommend that you buy an travel insurance policy in your home country that covers your cost should you have to cancel with a short notice. This kind of travel insurance is not expensive and frequently covers other risks, also travel insurances are very clever to have in general when you are on the move in the world.