How do I book and what information do you need from me?
There are a few different ways you can book our trips. First of all, you can book almost all our trips right here on our website. There is a booking window on each trip page and we do recommend that you book and pay for your trip there, preferably in good time as we keep our groups small and some tours tend to sell out.
If the trip you would like to book is not bookable online, you can call us directly at our office, the phone number is +354 562 7000. Another way is to send us an e-mail with an inquiry, our e-mail address is firstname.lastname@example.org. What we need to have is your name, how many people are in your party, where you are staying and a way of contacting you either an e-mail or a phone number.
How do I pay?
- You can pay through the internet, through our website. This is by far the easiest, safest and fastest way to reserve and pay for your adventure. If you choose this way then you will receive a voucher via e-mail which you will need bring with you for your trip.
- You can also contact us via email at email@example.com and we will send you a payment link for your tour.
- You can pay via phone, the phone number is +354 562 7000.
- Sometimes you can pay when you arrive to start your trip, but this is only possible in special circumstance.
Please Note: However you pay, you will always get a voucher: REMEMBER TO PRINT IT OUT AND BRING IT ALONG OR MAKE SURE THAT YOU CAN SHOW IT ON YOUR ELECTRONIC DEVICE!
What currency do you accept?
We process all payments in Icelandic króna (ISK). Prices in your currency might vary slightly depending on the conversion rate set by your card issuer.
What is the Golden Circle?
The Golden Circle is a name for the very popular sightseeing route that connects Reykjavík with Þingvellir National Park (Thingvellir), Geysir Hot Springs and Gullfoss Waterfall. We offer several Golden Circle trips that combine sightseeing with some of our adventure tours.
Do you do private departures?
Yes, we arrange private departures on request. Please contact our department of custom sales for further information at firstname.lastname@example.org or by giving us a call on +354 562-7000.
How far is Drumbó Base Camp from Reykjavík?
Drumbó is located about 98 kilometers from Reykjaík. See map for directions.
How far is Hafgrímsstaðir Base Camp from Reykjavík?
Hafgrímssatðir is located about 350 kilometers from Reykjavík. See map for directions.
How far are Skaftafell and the Glacier Guides sales office from Reykjavík?
Skaftafell is located about 330 kilometers from Reykjavík. See map for directions.
How do Arctic Adventures, Arctic Rafting, Glacier Guides, Trek, Dive Silfra & Snowmobile connect?
The Arctic Adventures family is composed of 6 companies with joint ownership. This allows us to provide customized tours and combination tours with a wide range of activities like Glacier Hiking, Trekking, Snorkeling, Snowmobiling and many more. If you would like to know more please contact our sales desk and we will be more than happy to accommodate your specific needs.
How long have you been in business?
We have been in rafting on the Hvítá river since 1983 which makes us one of the longest-running rafting operators in Europe. Since the late 1990’s we have been adding more and more activities to our selection. So we are NOT a travel agency, we are an adventure operator, owned by guides and world travelers and run by guides and adventurers.
Can I drink alcohol before or during your tours?
No, absolutely not. The consumption of alcohol makes you more prone to hypothermia and makes you to unpredictable mistakes (as you probably know …). It is therefore strictly prohibited, if we suspect that participants are intoxicated we will prohibit them from joining the tour.
When can I bring my camera along?
On all our trips that are NOT water based, you can bring you camera along, and you should definitely bring one since Iceland is positively full of amazing, scenic views. On other tours, we recommend you bringing a waterproof camera!
Do I need an insurance before going on one of your trips?
We recommend that you have personal health insurance coverage when participating in adventure activities in Iceland, we actually recommend that whenever and where ever you travel you take out a good travel insurance … as world travelers ourselves it has saved us money and aggravation many times.
What is a safety briefing?
Before starting any of our more technical trips, participants will receive a safety briefing highlighting the safe and proper use of equipment, the role of guides during the trip, and the significant risks and hazards involved in their particular trip. The safety briefing will also cover potentially foreseeable scenarios that may arise and explain how participants should react in such circumstances. Our guides will also outline their expectations of participants during the trip where needed and address any specific questions or concerns that may arise during this time.
Any medical conditions or personal health concerns that may jeopardize your well-being or affect your ability to meet the physical demands of the trip must be clearly communicated to the trip leader before the tour start. Any medications you may require for minor medical conditions (asthma inhalers, etc.), should be kept on your person and brought with you on the trip where possible. It is important that you notify your guide about such medications and their whereabouts before setting off.
If I am traveling solo, can I book a trip or is there always a minimum of 2 people?
There is a minimum of 2 people for some of our trips, we usually run the trips on the guaranteed departure dates. If you are interested in a trip that has a minimum of 2 persons and are traveling solo we can put you on waiting list and contact you if more people book the trip.